Partner Team Member/Labor Relations
Company: Resort World Las Vegas
Location: Las Vegas
Posted on: October 16, 2024
Job Description:
Summary Statement:The Partner, Team Member & Labor Relations
will assist with labor relations and human resources matters. This
role is responsible for gathering, collecting, and maintaining
documents and records required for contract and policy development,
investigations, and negotiations. Additionally, this role will
deliver Company strategic objectives through engagement with
operational areas to help minimize risk and liability for the
organization.Primary Job Duties: - Includes but is not limited
to:
- Serve as the initial contact and liaison for intake and
assessment of team member complaints.
- Manage effective case management of Team Member related issues
such as: complex TMR issues, disciplinary actions, legal issues,
policy interpretation/application and investigations. Ensure action
is being taken within set SLAs to address these issues and provide
insight and feedback to managers and other stakeholders as
appropriate.
- Investigate and evaluate cases of Team Member dissatisfaction
or misconduct. Interview Team Members and other relevant
stakeholders to effectively and impartially assess the situation or
perceived problem. Visit affected departments, contact supervisors,
review relevant policies, and objectively document all facts and
opinions relevant to the case. Report findings and consult with HR
and Operations leadership on appropriate responses and
solutions.
- Collaborate and consult with various individuals and
departments, establish, and maintain effective working
relationships with all levels of management, Team Members and
Subject Matter Experts such as Legal, Compliance and other HR Team
Members as needed to coordinate investigation-related activities
and determine outcome recommendations.
- Work closely with HR Managers and Directors to ensure constant
collaboration and communication to provide counsel and facilitate
prompt and effective resolution of workplace conflict which
addresses issues for Team Members, managers, and leaders in a
manner consistent with Resorts World policies, practices, and legal
considerations.
- Collect information and data to assess cost and policy
implications of negotiations and disputes. This may include
management and union proposals, pay scales and wages, benefits,
working conditions, and other mitigating circumstances.
- Identify opportunities for improving TMR policies and
procedures based on analytics and trends. Collaborate with other
TMR Partners on formulating and implementing solutions.
- Maintain strict confidentiality of information to include, but
not limited to, conversations, documents, hotline complaints and
investigations. Exercise sound judgment in handling or working with
confidential data and situations.
- Collect sensitive and confidential information and
documentation from appropriate sources, including through claimant,
witness, and targeted Team Member interviews; prepare and submit
reports related to investigations; and propose remedial action
based on investigation findings.
- Work closely with both surveillance and security personnel to
obtain investigation information if applicable.
- Promote direct communication, proactive problem resolution and
positive rapport amongst Team Members and managers.
- Complete and maintain appropriate case file documentation in
the case management software, to ensure a full picture of Team
Member relations activity - informal and formal processes, TMR
recommendation, advice given, outcomes issued, inquiries, etc.
- Maintain knowledge and understanding of laws and regulations
related to Equal Employment Opportunity (EEO), affirmative action,
collective bargaining, unions, labor relations, and human
resources.
- Assist with preparation of documents and records required for
contract negotiations, meetings, and negotiations with employee and
labor organizations.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational
tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.Qualifications:
Includes but is not limited to:
- Ability to draft detailed, high-quality documentation that
summarize findings, make credibility assessments, and issue
recommendations for remedial and/or disciplinary action, when
appropriate.
- Working knowledge of human resources laws, regulations,
guidelines, and contract negotiations.
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution
skills.
- Ability to analyze situations, make independent decisions,
prioritize to meet deadlines, work under pressure, and be a team
player.
- Excellent organizational skills and time management skills with
the proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Working knowledge of Microsoft Application (example Word,
Excel).
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding
of company and department rules and regulations, policies and
procedures.Preferred:
- Experience in Team Member and labor relations management.
- Experience working in a collective bargaining agreement
environment in a related field.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified
Professional (SHRM-SCP) credential.
- Previous experience working in a large, luxury resort
setting.Minimum Education and Experience:
- Must be 21 years of age.
- At least three years of experience in Human Resources and/or
Employee Relations.Preferred:
- Bachelor's degree in human resource management or in a related
field.Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.Physical
Demands:The physical demands described here are representative of
those that must be met by a team member to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- How is work typically performed? (Note to manager - list the
work environment i.e office/restaurant/May require some travel,
etc).
- Must be tolerant to varying conditions of noise level,
temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items
weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job
Description, daily memorandums, chemical labels (MSDS) and other
instructions.
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Keywords: Resort World Las Vegas, Bullhead City , Partner Team Member/Labor Relations, Other , Las Vegas, Arizona
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